Returns Policy

We want you to be satisfied with your purchase from Prece. If you change your mind, you may request a return within 14 days of receiving your order.

Returns

To be eligible for a return, the item must be returned in the same condition in which it was received, with any original packaging included.

As many of our fossils, minerals, meteorites and other specimens are natural and unique, variations, imperfections and natural characteristics visible or described at the time of purchase are not considered defects.

Unless the item is faulty, damaged in transit, or incorrectly supplied, return shipping costs are the responsibility of the customer.

Please contact us before returning an item so we can provide return instructions.

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged in transit, defective, or you receive the wrong item, contact us as soon as possible with photographs and details of the issue so we can resolve it.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

Original shipping costs are generally non-refundable for change-of-mind returns.

Exchanges

Exchanges may be available depending on stock. As many Prece pieces are one-of-a-kind, an identical replacement may not always be available. Where appropriate, we can arrange an exchange for another item of similar value.

Australian Consumer Law

Nothing in this Returns Policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

Contact

For returns, exchanges or questions regarding an order, please contact us through the Contact page on our website.